Privacy Policy
Last updated: October 31, 2026
Who we are
Our website address is: https://fitnesscoachnasreen.com. This website is operated by Nasreen, Hormonal Health & Fertility Expert, under the B.A.L.A.N.C.E. Method™ brand ("we", "us", "our").
What information we collect
- Booking details. When you book a consultation call, we collect your name, email address, phone number and any answers you give on the booking form. Bookings are handled through our scheduling provider, Cal.com.
- Messages and health information. If you contact us on WhatsApp, Instagram or on a call, we receive what you choose to share, which may include health details such as your cycle history, reports and symptoms. We use this only to understand your situation and to provide our services.
- Automatic information. When you visit this website, your browser shares technical information such as your IP address, device and browser type, pages viewed and how you reached the site.
Cookies and advertising pixel
We use the Meta (Facebook) Pixel to measure how our ads perform and to show our ads to relevant audiences. The Pixel uses cookies and similar technologies to record actions such as viewing this page or clicking a booking button. Meta may collect this data and use it under its own privacy policy. You can control ad tracking in your browser settings and in your Facebook and Instagram ad preferences.
This website does not have user accounts, a login, or a comments section, so we do not set login or comment cookies.
Videos and content on this site
The videos and images on this page are hosted on this website. If you open a link to another site (for example Instagram, WhatsApp, Cal.com or Google Docs), that site has its own privacy practices and may collect data about you.
Client results and testimonials
Client names, photos, messages and results shown on this website are shared with the client's permission. If you are featured and would like your testimonial changed or removed, contact us and we will remove it.
How we use your information
- To schedule and conduct your consultation call
- To respond to your messages and provide coaching services
- To improve this website and measure our advertising
- To meet legal, tax and record-keeping requirements
We do not sell your personal information.
Who we share your data with
We share data only with service providers needed to run our business, such as our booking tool (Cal.com), messaging apps (WhatsApp, Instagram), payment providers, and advertising and analytics tools (Meta). They may process your data only to provide their services. We may also disclose information if required by law.
How long we retain your data
We keep booking details and client communication for as long as needed to provide our services and meet legal and accounting obligations. After that, we delete or anonymise it.
What rights you have over your data
You can ask us to tell you what personal data we hold about you, correct it, or erase it. You can also withdraw your consent for us to use your data at any time. This does not include data we are required to keep for administrative, legal or security purposes. To make a request, message us using the contact details below.
Security
We take reasonable steps to protect your information. No method of transmission or storage online is completely secure, so we cannot guarantee absolute security.
Children
Our services are intended for adults. We do not knowingly collect personal data from anyone under 18.
Medical disclaimer
Our coaching supports lifestyle, nutrition and habits. It is not a substitute for medical advice, diagnosis or treatment. Please continue to consult your doctor about your health and any medication.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.
Contact us
For any privacy question or request, email us at support@fitnesscoachnasreen.com.